Sabina Keil is Chief Operating Officer at Xcaliber Solutions Inc. which was created in 2009 to help merchants mitigate fraud and navigate the merchant processing waters. Sabina is a nineteen-year merchant processing veteran and has worked in all areas of payment processing and risk management. Xcaliber Solutions has taken that expertise and created a technology platform to help manage and maintain long-term profitability in the continuity space.
Tell me about your early career.
I have been in the payment processing industry for twenty years. I started out as a receptionist for a small processor and worked my way up though various jobs in the industry. In 2009, I started Xcaliber solutions.
How did the concept for Xcaliber Solutions come about?
A lot of merchants were in the dark about online fraud and how merchant accounts worked. So we built a platform to bridge the learning gap.
How was the first year in business?
The first year in business was great. We took on a few clients and quickly realized we need to expand our system if we were going to grow.
What was your marketing strategy?
We did not do any marketing. All of our clients were organically sourced through old relationships.
How fast did the company grow during the first few years?
We doubled in size each year.
How do you define success?
Success to me is being able to spend time with my family, and especially be there for my kids for events and lunches. Being able to be a part of their lives is the best success I can think of.
What is the key to success?
The key to success is not making excuses. SO often I see people do the same thing over again and not adapt then make excuses for why it didn’t work out.
What is the greatest lesson you’ve ever learned?
Family first, work last.
Tell me about one of the toughest days you’ve had as an entrepreneur.
General business stress and a hard industry make for a lot of hard days.
When faced with adversity, what pushes you to keep moving forward?
I move forward to provide a great life for my kids.
What advice would you give to young entrepreneurs?
Just work. Don’t listen to the noise.
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This interview was conducted for research purposes by author Jason Navallo for his upcoming book, Underdog.
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